Wd security and wd drive utilities are registered trademarks or trademarks of western digital corporation or its affiliates in the u. If you encounter problems with this product, please contact wd technical support. Is there a live chat customer service tech support option for my booklive. I ran all the tests again, got identical results, then called wd tech support. Ive had a western digital my book 4 tb external backup drive for about a year and a half and im not happy with it. Wd service and support your product includes 30 days of free telephone support during the warranty period. The my book desktop hard drive also works great with acronis true image wd edition software to schedule full system backups. By clicking on submit, i represent that i understand and agree that the information submitted in this form will be transmitted to. Password protection the my book drive s builtin 256bit aes hardware encryption with wd security tools helps keep your content private and safe. Serial numbermodel numberpurchase datesystem and software notes. Ask the tech support reddit, and try to help others with their problems as well.
To get started, choose the western digital brand youd like help with. Tech support scams are an industrywide issue where scammers trick you into paying for unnecessary technical support services. Western digital empowering the worlds data infrastructures. Western digital inand memory has become an important part of automated driver systems with local storage to fit the demanding data needs of the vehicle. Our datacentric solutions are comprised of the western digital, gtechnology, sandisk and wd brands. Western digital my passport not recognized in windows 10. Remember to write down the following wd product information, which is used for setup and technical support. My book world edition user manual introduction 1 introduction my book world edition in your networkthe basics congratulations on purchasing a my book world edition remote access storage system.
The reason why most customers are looking to chat with western digital is because they have where to buy, complaint, technical support, repairs, returns and other customer service issues, but they then usually end up using other tools or information that gethuman provides to actually resolve the problem. Your wd product information is found on the label on the back of the device. Play at the top of your game and win without worry. Western digital my book pro technical support pdf download. When i returned to access my hard drive and play a music file, the program froze and i was prompted to. To contact wd for technical support support create a support case. My book duo desktop raid storage user manual western digital. That usb typec port with all cables included makes it universally compatible supports usb. I have wd my book essentials and want to know how long you have tech phone support. This was good, as im a writer and i had a book on the e. We would like to show you a description here but the site wont allow us.
The reason customers call 8002754932 is to reach the western digital technical support department for problems like where to buy, complaint, technical support, repairs, returns. Filled it up to about 7tb and found the drive to be slow and unresponsive at times. Email support get technical and other support through. Your product includes 30 days of free telephone support during the warranty period. Its superfast thanks to wd red drives inside and use of the usb typec port.
Downloads download software and updates for your wd product at. Using the my book icon right or controlclick the my book icon on the desktop and click eject my book where my book is the name you assigned to the volume when you reformatted the drive for use on a mac computer. Designed for home users, creative professionals, workgroups, small offices, and anyone looking for shared storage, wds my book world edition. Western digital my passport not recognized in windows 10 fix. Based on my results, they said the drive was defective, and that i should return it to amazon, which i did.
Create a support case with our worldclass service and support team. Cannot access or format external hard drive wd my book. In that regard, the 8tb western digital my book is an excellent choice, with enough capacity to last you for several years. Your wd product information is found on the label on the bottom of the device. Sign up for our newsletter and receive a coupon for your next order. Email support is free for the entire warranty period and our extensive knowledge base is available 24 7. North america europe toll free 00800 ask4 wdeu english 800. Hello, currently, wd does not have a live chat support. My book western digital speichern western digital store.
Contacted wd support and their only option was to return the drive. Hi, i currently own a western digital my book essential 2tb hard drive under a windows xp os. Find low everyday prices and buy online for delivery or instore pickup. Contacting wd technical support when contacting wd for support, have your wd product serial number, system hardware, and system software versions available. Wd my book essential not recognized or reformatted. View and download western digital my book pro technical support online. Serial number model number purchase date system and software notes. This 30 day period starts on the date of your first telephone contact with wd technical support. Western digital provides data storage solutions, including systems, hdd, flash ssd, memory and personal data solutions to help customers capture and.